Terms & Conditions

1. Acceptance of Terms

By accessing or using the Digital Healthcare platform ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service. These terms apply to all users, including patients, doctors, and visitors of the platform.

2. Description of Service

Digital Healthcare is an online healthcare platform that provides the following services to users in Bangladesh:

• 24/7 Telemedicine consultations via video, audio, and chat
• Digital prescription upload and support services
• Cloud storage for medical records and health history
• Health packages and subscription plans
• Health insurance information and enrollment
• Access to healthcare professionals and medical resources

3. User Registration & Accounts

To use certain features of our Service, you must register and create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Telemedicine Services

Our telemedicine service connects you with licensed healthcare professionals for remote consultations. You understand and agree that:

• Telemedicine consultations are not a replacement for in-person medical examinations in emergency situations
• Doctors on our platform are independent medical professionals and not employees of Digital Healthcare
• We do not guarantee any specific outcome from consultations
• In case of a medical emergency, you should contact local emergency services immediately
• Consultation fees are non-refundable once the session has been completed

5. Digital Prescription Services

Our digital prescription service allows you to upload prescriptions for review and support. You retain ownership of your prescription documents. By uploading a prescription, you grant Digital Healthcare permission to review, process, and facilitate the fulfillment of your prescription. We are not responsible for the content or accuracy of prescriptions written by third-party healthcare providers.

6. Cloud Storage & Health Records

You may store medical records, prescriptions, and health-related documents on our platform. You understand that:

• You retain full ownership of all data you upload to our platform
• We implement industry-standard security measures to protect your data
• You are responsible for maintaining backup copies of important documents
• We may use anonymized, aggregated data for analytics and service improvement
• Storage limits may apply based on your subscription plan

7. Payment & Billing

By using paid services, you agree to our payment terms:

• All prices are displayed in Bangladeshi Taka (BDT) and include applicable taxes
• Payments can be made via bKash, Nagad, mobile banking, or bank transfer
• Subscription plans are billed according to the selected billing cycle (monthly/yearly)
• Refund requests must be submitted within 7 days of purchase
• We reserve the right to change pricing with 30 days' prior notice

8. Cancellation & Refund Policy

You may cancel your subscription at any time. Upon cancellation, you will retain access to your plan until the end of the current billing period. Refunds for unused portions of a billing period are provided at our discretion. To request a cancellation or refund, please contact our support team.

9. Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose
• Upload false, misleading, or fraudulent medical documents
• Impersonate any person or entity
• Attempt to gain unauthorized access to other users' accounts or data
• Distribute spam, viruses, or other malicious code
• Share your account credentials with third parties

10. Limitation of Liability

Digital Healthcare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you have paid to us in the 12 months preceding the claim. We are not responsible for the medical advice provided by healthcare professionals on our platform.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from these terms shall be resolved through arbitration in Dhaka, Bangladesh.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our platform. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Terms.

13. Contact Information

If you have any questions about these Terms, please contact us: