Privacy Policy

At Digital Healthcare, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

• Full name, email address, and phone number
• Date of birth, gender, and address
• Profile photograph (optional)
• Government-issued ID (for verification purposes)

Health Information

• Medical history and health records you upload
• Prescriptions and medication information
• Lab test results and diagnostic reports
• Consultation notes from telemedicine sessions
• Vaccination records
• Allergies and chronic conditions

Technical Information

• IP address, browser type, and device information
• Pages visited and features used on our platform
• Session data and cookies
• Location data (with your consent)

2. How We Use Your Information

We use your information for the following purposes:

• Providing and managing our telemedicine, prescription, and cloud storage services
• Connecting you with appropriate healthcare professionals
• Processing payments and managing subscriptions
• Sending appointment reminders and follow-up notifications
• Improving our platform and developing new features
• Communicating important updates about your account or our services
• Complying with legal and regulatory requirements
• Detecting and preventing fraud or unauthorized access

3. How We Protect Your Information

We implement comprehensive security measures to protect your personal and health information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Strict role-based access controls limit who can view your data
• Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring
• Regular Audits: We conduct regular security audits and penetration testing
• Authentication: Multi-factor authentication is available for all accounts
• Data Backup: Regular encrypted backups ensure your data is never lost

4. Data Sharing & Disclosure

We do not sell your personal or health information to third parties. We may share your information only in the following circumstances:

• Healthcare Providers: With your consent, we share relevant information with doctors during consultations
• Service Providers: Trusted third parties who help us operate our platform (hosting, payment processing) under strict data protection agreements
• Legal Requirements: When required by law, court order, or governmental regulation
• Safety: To protect the rights, safety, and property of our users or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued privacy protections

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Health records are retained as required by Bangladesh's healthcare data regulations. You may request deletion of your account and associated data at any time by contacting our support team, subject to legal retention requirements.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing of your data
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include essential cookies for platform functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage your cookie preferences through your browser settings.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. Parents or guardians may create accounts for minors and manage their health records. If we learn that we have collected information from a child under 13 without parental consent, we will delete that information promptly.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access through our platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: